What People Ask Us, Help Desk...
Frequently Asked Questions

If the answer to your question does not appear below please take the MINDsprinting tour . Our Tour pages also contain very detailed information about our programs (and convenient links).

General Questions

What is MINDsprinting?
How does MINDsprinting teach students?
What is MINDsprintingís curriculum?
Do I have to select lessons or develop a lesson plan?
Who should use MINDsprinting?
Is MINDsprinting suitable for homeschooling?
Is MINDsprinting suitable for students who live outside the U.S?
Do students need to sit in front of a computer to do their lessons?
Can I print multiple lessons at one time?
Does an adult have to spend time helping a student?
How do I access MINDsprintingís programs?

MINDsprinting vs. other tutoring programs

How is MINDsprinting different from other Internet programs?
How is MINDsprinting different from offline tutoring programs?

MINDsprinting's Programs

How do MINDsprintingís Math programs work?
What is the difference between Personal Math and State Standards Math?
How does MINDsprinting teach Geometry?
How does MINDsprintingís Reading Excellence program work?
How does MINDsprintingís Reading Comprehension program work?
How much time do assignments usually take?

Enrollment Questions

How do I enroll for the first time?
Do I have to take the Assessment Tests before enrolling?
Can my program be based on results of an Assessment Test I took before enrolling?
How do I apply Assessment Test results?
What subjects do I get for FREE?
Do I need special software to use MINDsprinting?
Do you collect personally identifiable information from children?
Do I have to turn off my pop-up blocker on my browser?

Dashboard Questions

How do I print lessons?
How do I print multiple lessons?
How do I get the answers to lessons?
How do I report lesson results?
How do I change Errors or Time reported if I make a mistake? Can I re-take a lesson?
What is Optional Homework?
What is Recommended Homework?
How do I switch students on my Dashboard?
How do I switch subjects on my Dashboard?
What is Fast Tracking? How Do I use it?
What are General Tips?
What is the Problem Solver?
What is View/Create Reports?
How do I switch between Personal Math and State Standards Math?

Account Questions

How do I add students to my account after Iíve enrolled?
How do I cancel my account or a student?
How do I change the default settings (e.g. let students enter results, see Answers, etc.)?
Can I reset a studentís program so that he/she can re-take the Assessment Test?
What do I do if any account information changes (e.g. a new email address)?
Can I change the state or grade for State Standards Math after I have enrolled?

Technical Problems

What if I forget my User ID and Password?
Why canít I log in?
Why canít I view or print lessons?
Why canít I view the Answers?
Why canít I enter results?
Why canít I access Edit Account Information?
Why canít I access Edit Student/Info?
Why canít I cancel my account or a student?
Why canít I access Fast Tracking?
Why canít I register additional students?
Why canít I access certain reports?
Why doesnít any Homework appear on my Dashboard for math?
What should I do if the system is not working properly?



General Questions

What is MINDsprinting?

MINDsprinting is the premier online destination for parents, teachers, and students seeking a proven tutoring program in math and reading. MINDsprinting is a specially designed, ďdirectedĒ worksheet program (and worksheet programs have been used successfully to teach students for centuries). We tailor a program to each studentís abilities and needs (based upon the results of our FREE Assessment Test) and we assign the lessons based upon the studentís progress. Students print their assignments and do them the time-proven way Ė by hand; they donít sit in front of a computer monitor. And our unique State Standards Math prepares students for the annual proficiency exam in your state (we have over 50 different programs) required by the No Child Left Behind Act of 2001. We tailor the program for each student: (i) by grade and by state; (ii) based upon the results of his/her Assessment Test; and (iii) your stateís requirements.


How does MINDsprinting teach students?

Traditional worksheet programs focus on memorizing through repetition. Our worksheets were designed to instill higher order thinking Ė not memorization Ė through practice, and thus MINDsprinting actively encourages cognitive and emotional development. Our materials teach MINDsprinting students how to learn through easy-to-understand instructions and illustrations, so that they can respond successfully to different types of problems Ė something you canít do if you simply memorize rules and facts.


What is MINDsprintingís curriculum?

MINDsprintingís core curriculum has been honed for more than 20 years and has helped hundreds of thousands of students improve their skills and excel. Our programs have been endorsed by an internationally renowned panel of educators and have been approved for NCLB tutoring purposes. We teach math the way the National Council of Teachers of Mathematics recommends! Our programs have been endorsed by the UAW-Ford, various Boys and Girls Clubs of America, and Wal-Mart. Click here to read what the experts say about our programs. Click here to Take A Tour and learn more about our programs, view samples lessons, and see how our easy it is to use our system.


Do I have to select lessons or develop a lesson plan?

No Ė because we assign the lessons. You donít have to develop your own lesson plan or sort through a library of materials. However, if you wish to select a particular topic, level, or lesson, we enable you to do so using Fast Tracking.


Who should use MINDsprinting?

Anyone wanting or needing to improve their skills! MINDsprinting is ideal for:

  • Students who not sufficiently challenged in school
  • Students who are struggling with grade level material
  • Homeschoolers
  • Enrichment students
  • Remedial students
  • Adults wanting to brush up on or improve their core skills
  • Anyone who wants to ensure a student is prepared for the annual state math exam.


Is MINDsprinting suitable for homeschooling?

Yes. Our Math curriculum is complete and comprehensive so both our math programs are suitable for homeschooling (as an independent course or as an additional tool). Our Reading Excellence program teaches youngsters how to read and write from the very beginning. Once those basic skills are mastered, our Reading Comprehension program focuses exclusively on improving reading comprehension.


Is MINDsprinting suitable for students who live outside the U.S?

Yes. Our programs were designed for international usage and currently they are used by people all over the world. [Click here to see what our internationally renowned panel of experts says about our programs]. Personal Math is logically sequenced, Reading Comprehension uses an international index to determine grade level, and all programs are tailored to the studentís knowledge.


Do students need to sit in front of a computer to do their lessons?

No. Students complete their lessons off-line. MINDsprinting uses the Internet as a delivery vehicle Ė to deliver assignments to your home (or anywhere else you can access the Internet and a printer) and to retrieve assignment results. Our students learn in a time-proven manner Ė completing printed lessons by hand. The only time students must be online is to take a FREE interactive Assessment Test prior to starting a program.


Can I print multiple lessons at one time?

Yes. An important feature of MINDsprinting is that we assign lessons based upon a studentís performance. So we do not recommend printing multiple lessons in advance. But since we know there are times (e.g. vacations) when an Internet connection and printer are not handy, we do not prohibit you from printing multiple lessons at one time. For instructions on how to print multiple lessons, click here.


Does an adult have to spend time helping a student?

No. The lessons are designed so that the student (other than those too young to read) may complete them on their own. This process of self-learning increases their self esteem. But for 5 minutes - you can witness the student learning. For 10 minutes - you can participate in his/her education. For example, in Reading Comprehension, we request the student read the story quietly and then aloud. Reading to a parent is special for a child. While innumerable studies have shown parental involvement to be extremely beneficial to student learning, we understand that parents donít have the time to do everything they would like to. So, your involvement can range from simply correcting assignments and reporting results, to reviewing problems done incorrectly, or listening to a story read aloud. You can also change the default settings during registration to allow the student to do everything alone (e.g. access the Answer Keys, report assignment results, and use the Problem Solver to review incorrectly done math problems). Click here for instructions on changing default settings.


How do I access MINDsprintingís programs?

After you enroll, just click on the log in button on the homepage, enter your User ID and password, and you arrive at your Dashboard Ė the place where you can access all of MINDsprintingís features, such as: printing assignments, viewing Answers, entering lessons results, and accessing reports. Itís all there (and more) at the click of a button. [NOTE: Enrollerís and students have different User IDs and passwords because an enroller's Dashboard can access many features and information that we do not make available to students on their Dashboards.]


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MINDsprinting vs. other tutoring programs

How is MINDsprinting different from other Internet programs?

To our knowledge, there is no other tutoring program currently offered on the Internet that:

  • Has FREE Assessment Tests that immediately provide diagnostic results;
  • Tailors each program to a studentís abilities and needs;
  • Has a proven core curriculum;
  • Assigns lessons;
  • Has a State Standards Math program that addresses all of the skills students in each grade are required to know for their stateís annual proficiency exam required under the No Child Left Behind Act of 2001;
  • Has a custom reporting module with up-to-the-minute information;
  • Has a tool like Fast Tracking that lets you fine tune programs or use our curriculum as you want; and
  • Is FREE!


How is MINDsprinting different from offline tutoring programs?

For starters: timesaving, convenience and cost. Non-Internet programs require travel to and from a ďcenter.Ē Most programs provide small group tutoring a few times a week for approximately $45 per hour (approximately $500+ per month; $6,000+ per year). The largest non-Internet worksheet program (Kumon) costs $85 - $110 per month per subject (approximately $1,000 per year per subject). MINDsprinting has a proven curriculum, can be used at home, and is FREE!


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MINDsprinting's Programs

How do MINDsprintingís Math programs work?

Our Assessment Test determines the skills a student has mastered and those that need to be addressed. Each unit contains lessons, optional companion homework assignments, and a Unit Test. Students print an assignment, insert the start time in the blank at the top of the page, do the lesson, and then insert the end time in the space provided. The assignment is corrected (we recommend by an adult) using the Answer Key we provide, and the results reported to us by filling in 2 boxes on the enrollerís Dashboard. Students achieving 80% correct (or more) on a lesson advance to the next lesson; a score of less than 80% causes a ďRecommended HomeworkĒ to appear in red on your Dashboard (which we strongly recommend the student do before the next lesson). A Congratulations pop-up appears after results entry for positive reinforcement regardless of the results achieved. In Personal Math students must pass a Unit Test (with 80% correct) to advance; if not, we reassign specific lessons in the unit (as determined from the test results) to ensure mastery of the material. There are not always Unit Tests in State Standards Math because individual lessons from multiple units may be assigned for a particular state standard; instructors determine which lessons to reassign based upon results achieved. Click for more information about Personal Math or State Standards Math. Click to read what the experts say about our programs. Click for sample lessons or to view our entire curriculum.


What is the difference between Personal Math and State Standards Math?

The difference between our two math programs is the curriculum path: State Standards Math addresses all the requirements for a specific grade in the order selected by each state; Personal Math addresses math skills (and skill gaps) in a logically sequenced order that has proven effective over 20+ years of tutoring and it is not limited to a specific grade. So when a student encounters a grade level skill in State Standards Math he/she is unable to do because he/she failed to master a skill taught in an earlier grade, simply switching to his/her Personal Math program will enable him/her to remedy the skill gap. As students with skill gaps have difficulty mastering grade level material and enrichment students lose focus on insufficiently challenging material, our programs are ideal for both remedial and enrichment purposes, as well as NCLB exam preparation. Both programs can be used independently, but when used in tandem they provide a unique educational tool for parents and teachers.


How does MINDsprinting teach Geometry?

In the Personal Math program, Geometry skills are introduced at times and grade levels based upon the 20+ successful years of tutoring by our educators.† Should you want to address a particular skill in Personal Math out of the sequence we recommend, you may use Fast Tracking to do so. In State Standards Math we assign lessons for Geometry skills, by grade, in the order set forth in your states' published standards, so that all geometry skills required for each grade on the state's annual proficiency exam are addressed. †


How does MINDsprintingís Reading Excellence program work?

Our Reading Excellence program teaches students how to read and write. It begins with letter sounds, moves onto ďword-attackĒ, early reading, and finally building vocabulary and clear thinking with word lists and writing. Reading Excellence teaches students all the basic skills usually taught through the end of the 3rd grade (when all the ďbasicsĒ should be mastered). Then students should be ready to focus on improving their understanding of what they read and we automatically transfer them into our Reading Comprehension program. Click Here for more information about Reading Excellence. Click to read what the experts say about our programs. Click for sample lessons or to view our entire curriculum.


How does MINDsprintingís Reading Comprehension program work?

Each Reading Comprehension Unit contains 25 short stories, starting at a 4th grade vocabulary level. The student reads a story silently and then aloud (which enables an adult to identify incorrectly pronounced words). The student then looks up unfamiliar words in a dictionary and answers 10 questions without looking at the story. The lesson is corrected (we recommend by an adult) using the Answer Key we provide, the results reported to us, and the student reviews any errors made. We track the studentís performance throughout the unit to determine the next level of stories we assign. Click Here for more information about Reading Comprehension. Click to read what the experts say about our programs. Click for sample lessons or to view our entire curriculum.


How much time do assignments usually take?

Math assignments usually take between 10-20 minutes. Reading Excellence assignments are lengthy (but they can be split up over multiple days if desired) and time varies with the student. Reading Comprehension assignments usually take between 5-15 minutes each.


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Enrollment Questions

How do I enroll for the first time?

On the homepage click on Enroll Now. Then select the appropriate enrollment path and complete the short registration process. Make sure to provide all of the required information. If the same page reappears after clicking on Submit, scroll down to find the red error message, correct the error, and click on Submit again. During registration you will be given the opportunity to register multiple students if you wish. You can also easily add them later from your Dashboard.


Do I have to take the Assessment Tests before enrolling?

No. If you do not take the Tests before enrolling (you can take them now for FREE), or you do not opt at the end of registration to use the results from any Test previously taken, an Assessment Test prompt will appear in orange on your Dashboard when enrollment is completed. An Assessment Test must be taken before you can begin any program (but only one math test is required as its results create the Personal Math and State Standards Math programs simultaneously).


Can my program be based on results of an Assessment Test I took before enrolling?

Yes. At the end of the registration process you will be given an opportunity to apply the Test results from any prior taken Tests to create the studentís program. Make sure to select the prior Test result for each subject you want to apply to that student or else he/she will be required to re-take the Test for that subject. .



How do I apply Assessment Test results?

It depends. When you register a student you are given an opportunity during the registration process to select a prior taken Assessment Test and apply its results to create the studentís program. STUDENTS WHO ARE ALREADY REGISTERED MUST TAKE THE TEST FROM THEIR DASHBOARD; prior test results cannot be applied to an already registered student. We alert users to this with a notice in red at the beginning of the test. If you missed this warning the student must re-take the Test or you can do the following to avoid the student having to re-take the Test:

1. Log in to your Dashboard (i.e. using the enroller/parent username and password) and click on the Register Another Student button on the lower right side. Add the student again (e.g. John2, Sally2).

2. During this new registration you will be given the opportunity to select results from previously taken Assessment Tests. Make sure to select the prior Test result for each subject you want to apply to that student or else he/she will be required to re-take the Test for that subject when the enrollment is completed.

3. Return to your Dashboard, select the new student (e.g. John2, Sally2) and subject you desire (from the dropdown boxes), and the first lesson for that subject (if you applied prior results) will appear on your Dashboard for printing.

4. Use this account for the student (e.g. John2, Sally2) instead of the original one (e.g. John, Mary).

5. You can delete the original enrollment by logging in to the enrollerís Dashboard, clicking on Cancel Service (lower right side) and selecting that studentís original enrollment (e.g. John, Sally) from the drop down box and completing the cancellation process (it will delete that student only from all subjects; it will not impact the other enrollees such as John2 or Sally2).

6. You can select Edit Student Info from the enrollerís Dashboard at any time afterwards to change the name on the newly created account (e.g. John2, Sally2) back to the name on the original account you cancelled (e.g. John, Sally).


What subjects do I get for FREE?

Each student automatically receives ALL of our subjects for FREE: Personal Math; State Standards Math; Reading Excellence; and Reading Comprehension.


Do I need special software to use MINDsprinting?

Yes. You must have Adobeģ Readerģ Version 3.0 or higher installed tin order to print assignments. If you do not have it, you can install it for free after you enroll (there are links on most pages).


Do you collect personally identifiable information from children?

NO! In order to enroll a person must be 13 or older (the Children's Online Privacy Protection Act of 1998 defines a ďchildĒ as someone under the age of 13), and our systems are designed to reject enrollments attempted by persons who indicate that they are under the age of 13 (and any information they may have provided in the process is automatically deleted). And our information collection is also designed NOT to encourage persons to provide a false age. Lastly, we limit the amount of personally identifiable information we collect about anyone - enrollers and students (for example, we do NOT collect studentsí email addresses). We are extremely protective of your privacy (see our Privacy Policy for more details).


Do I have to turn off my pop-up blocker on my browser?

No, but we strongly recommend that you set your browser to allow pop ups on our site. If you donít, you may not be able to receive important information in many different places on our site. For example, after math lesson results are entered, a pop-up message appears to inform you if we recommend the corresponding Homework be done before advancing to the next lesson. And Achievement Certificates are only accessible via pop-up windows. Your browserís Help section will tell you how to permit pop ups on our site.


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Dashboard Questions

How do I print lessons?

Click the printer icon or lesson number next to the lesson on the Dashboard. That will cause a window in Adobe Acrobat to open. Click the print button at the top of the Adobe Acrobat window. [If you donít have Adobe Acrobat, click on the link at the top of your Dashboard to download it for free]. If the Assessment Test prompt appears on your Dashboard instead of assignments, you must take the Test for your tailored program to be created. The Test must be taken before you can begin any program (but only one math test is required as its results create the Personal Math and State Standards Math programs).


How do I print multiple lessons?

To print multiple lessons:

  1. Print the lesson appearing on the enroller’s Dashboard;
  2. Make up results and enter them;
  3. Continue steps 1 and 2 above until you have printed all the lessons you want; and
  4. Go to Fast Tracking and un-check all the lessons you printed and click Submit.

That will return you to your Dashboard where the first lesson you printed will appear again. When the lessons are completed, enter the results, and if a Recommended Homework appears in red on your Dashboard after results entry for any lesson we recommend you to require the student to do it. You can also print the Answers for lessons in advance by entering the lesson number and printing the pages that appear on your monitor.


How do I get the answers to lessons?

If the enroller (not the student) logs in using his/her User ID and Password, View Answers appears in the middle of the Dashboard. If View Answers does not appear (or you are not permitted to access it), it is because you logged in using a studentís User ID and Password and students are not permitted to view the answers under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).

To view answers, simply type the number of the lesson or homework you want to view exactly as it appears in the corner of the lesson page or on your Dashboard (e.g. M21-6 or Mh21-6) in the empty box under View Answers, click on Get Answers, and a new window with the answer key will immediately appear. Often the answers appear over multiple pages so use the arrow buttons at the bottom of each page to go forward or backwards and click Close when you are done.


How do I report lesson results?

After correcting the lesson using the answers we provide, mark the incorrect responses and insert the total number of errors at the top of the main Dashboard page. Then enter that number in the Errors box on your Dashboard next to that lesson or homework. Students should mark the Start and End times on the top of each printed lesson in the space provided. From those entries, determine how long it took the student to do the lesson and select the appropriate range from the Time drop down box. If a student fails to note the start and end times, simply select your best estimate of the time taken. Then click on the Submit Results button.


How do I change Errors or Time reported if I make a mistake? Can I re-take a lesson?

If you make an error in reporting results, simply click on the Undo Last Lesson button at the bottom of your Dashboard. That will enable you to re-enter the results for the last reported lesson indicated there, and it will also enable the student to print the lesson again if he/she wants to do it over. If you want to change the results or re-take an earlier completed lesson (one that does not appear as the Last Submitted Lesson), click on the Fast Tracking button, locate that lesson on the Fast Tracking page, uncheck it, and click on the Submit button. That will take you back to your Dashboard where that lesson will appear.


What is Optional Homework?

A companion lesson is provided with each math lesson for extra practice of the skill set taught in the assigned lesson. You may elect to do it if you want.


What is Recommended Homework?

If the student does not pass a lesson, ďRecommended HomeworkĒ will appear in red on your Dashboard underneath Optional Homework. It is strongly recommended that the student do this lesson for additional practice on the un-mastered skill.


How do I switch students on my Dashboard?

Every student you enrolled is listed under the Select Student drop down box on your Dashboard. Simply select the student you want to manage, and his/her lessons for the subject identified in the Select Subject box will immediately appear.


How do I switch subjects on my Dashboard?

Every student is automatically enrolled in all of our programs (including Personal Math and State Standards Math), which are listed under the Select Subject drop down box on your Dashboard. Simply the select the subject you want for the student listed in the Select Student, and his/her lessons for that subject will immediately appear. If ďAssessment TestĒ appears on your Dashboard for any subject, the student must take the Test before any lessons can be accessed.


What is Fast Tracking? How do I use it?

Fast Tracking allows you to skip lessons, select another Unit (e.g. different math skills), or change grade levels in reading programs, if you want to do so. For example, because our programs are designed for the average student, a particular math skill may have 4 practice lessons assigned because that is the amount of practice the average student requires to master that skill. But if your student masters that skill after 1 or 2 lessons you may want to skip the final 2 assignments. To do so, simply click on the Fast Tracking button on your Dashboard. At the top of the Fast Tracking page, make sure the correct student and subject are selected, and click the button for instructions on the page.

Simply put, the system will assign the first unchecked lesson, so all you have to do is fill in or remove check marks to get the lesson you want. If it is in a prior or later Unit, first select that Unit from the Unit drop down box and then check or uncheck lessons as necessary to get to the lesson you want.

If you are denied access to Fast Tracking, it is because you logged in using the studentís User ID and Password and students are not permitted to access this function under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).


What are General Tips?

General Tips informs you of the purpose of the current Unit and contains parent pointers to help you provide assistance if a student is struggling with the material. If nothing appears, there are no pointers for that Unit.


What is the Problem Solver?

The Problem Solver show parents detailed solutions to various addition, subtraction, multiplication, and division problems. It is not available to students unless you changed the default settings during Registration or by going to Edit Student/Info from the enrollerís Dashboard (and if you granted the student access, it should not be used when doing lessons). Follow the instructions on the Problem Solver page to enter the problem the student answered incorrectly and then click the Solve It! button. A detailed, visual solution of the problem will appear that can help you locate where the student may have made a mistake in his/her computation.


What is View/Create Reports?

We provide you all the tools you need to monitor a studentís academic growth Ė and you can see or access them all on one page. Clicking the View/Create Reports button on the Dashboard takes you to the page where you can select (i) a detailed Transcript that identifies the lessons done, dates, scores, and percentages correct; (ii) a Progress Report intended for younger students (as a motivational tool) that only identifies the number of lessons done in a specific time period; and (iii) a Custom section that allows you to create a report containing the information you select. And all reports can easily be e-mailed or printed.


How do I switch between Personal Math and State Standards Math?

Simply click on the arrow next to the drop down box for Select Subjects on any page on which it appears (e.g. Dashboard, Fast Tracking) and select the subject you want. You may switch back and forth between State Standards Math and Personal Math as you please, as different lessons will likely be assigned in each program.


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Account Questions


How do I add students to my account after Iíve enrolled?

Simply log in to the enrollerís Dashboard and click on Register Another Student. If you are denied access to this page it is because you logged in using the studentís User ID and Password. Only enrollers can add additional students. Please log in with your enroller User ID and password. Do NOT add students by starting the registration process again from the homepage; if you do you it will create a new, separate account and you will not be able to manage those students from the same Dashboard.


How do I cancel my account or a student?

Simply click on Cancel Service on the enrollerís Dashboard and follow the instructions on the page that appears. Upon cancellation you will be immediately denied further access to that account or student and all records will be deleted. If you are denied access to this page it is because you logged in using the studentís User ID and Password. Only enrollers can cancel accounts. Please log in with your enroller User ID and password.


How do I change default settings (e.g. let students enter results, see Answers etc.)?

Simply click on Edit Student/Info on the enrollerís Dashboard, scroll down, select the settings to change and click Update Info at the bottom. If you are denied access to this page it is because you logged in using the studentís User ID and Password. Only enrollers can change Parental Controls. Please log in with your enroller User ID and password.


Can I reset a studentís program so that he/she can re-take the Assessment Test?

The enroller must click on the Manage Assessment Test Link on his/her Dashboard, select Reset a Program, and complete the steps indicated.


What do I do if any account information changes (e.g. a new email address)?

It is extremely important that you make sure both your and the studentís information is current. For example, if we do not have a current email address we cannot contact you about the studentís performance or other important matters (and we cannot locate your account to assist you as we use your email address as the primary locator). Technical support cannot change any of this information; only the enroller can do it. So the enroller needs to log in using his/her User ID and Password, click on Edit Account Information or Edit Student/Info, update the necessary information, and click on the Update Info button at the bottom of the page. If you are denied access to either page it is because you logged in using the studentís User ID and Password. Only enrollers can edit account information. Please log in with your enroller User ID and password.


Can I change the state or grade for State Standards Math after I have enrolled?

Yes. The enroller (e.g. parent, teacher) needs to log in using his/her User ID and Password, click on Edit Student/Info, scroll down to State Standards Selection and update the necessary information, and then click on the Update Info button at the bottom of the page. If you are denied access to this page it is because you logged in using the studentís User ID and Password and students are not permitted to access this function under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).


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Technical Problems


What if I forget my User ID and Password?

Click here to go to the Lost Password page, enter the email address you registered with us, and your User ID and password will be promptly emailed to that address.


Why canít I log in?

If you are not permitted to log in it is because you are not entering the correct User ID or Password that you created. If youíve forgotten your User ID and/or Password simply go to the Lost Password page, enter the email address you registered with us, and your User ID and password will be promptly emailed to that address.


Why canít I view or print lessons?

When you click the printer icon or lesson number next to the lesson, a window in Adobe Acrobat should open for you to view and print the lesson. If you donít have Adobe Acrobat, you can download it for free here. If you have Adobe Acrobat and a lesson still does not appear:

  1. Make sure that there are no pop-up blockers running on your computer;
  2. Check for an Adobeģ Readerģ button at the bottom of your screen and if one is there, click on it;
  3. Clear your cache (or delete Temporary Internet Files) in your browser. Each browser (Internet Explorer, Firefox, etc.) is different so you should click on Help in your browser if you need further assistance. Generally speaking, you will find this under Tools, and then Internet Options (or just Options).
  4. Re-boot your computer (i.e. restart it) and log in again.

Most often this is a problem with your computer. Adobe Acrobat is a large file and you may have too many other windows open. Usually rebooting your computer and limiting the number of open windows will resolve the problem. If the problem continues email a detailed description of your problem to [email protected].


Why canít I view the Answers?

If View Answers does not appear, it is because you logged in using the studentís User ID and Password and students are not permitted to view the answers under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).


Why canít I enter lesson results?

If you are not permitted to enter results, it is because you logged in using the studentís User ID and Password and students are not granted this ability under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).


Why canít I access Edit Account Information?

If you are denied access to Edit Account Information, it is because you logged in using the studentís User ID and Password. Only enrollers can edit account information. Please log in with your enroller User ID and password.


Why canít I access Edit Student/Info?

If you are denied access to Edit Student/Info, it is because you logged in using the studentís User ID and Password. Only enrollers can Edit Student/Info. Please log in with your enroller User ID and password.


Why canít I cancel my account or a student?

If you are denied access to Cancel Account page, it is because you logged in using the studentís User ID and Password. Only enrollers can cancel accounts. Please log in with your enroller User ID and password.


Why canít I access Fast Tracking?

If you are denied access to Fast Tracking, it is because you logged in using the studentís User ID and Password and students are not permitted to access this function under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).


Why canít I register additional students?

If you are denied access to this page, it is because you logged in using the studentís User ID and Password and students. Only enrollers can register additional students. Please log in with your enroller User ID and password.


Why canít I access certain reports?

If you are denied access to the Reports page or a specific report, it is because you logged in using the studentís User ID and Password and students are not permitted to access this function under the default settings (unless you changed them during Registration or by going to Edit Student/Info from the enrollerís Dashboard).


Why doesnít any Homework appear on my Dashboard for math?

A couple of possibilities: (1) the student is at the Unit Test (there is no homework for a Unit Test) - so look at the lesson description to see if it says Unit Test or click on the Fast Tracking button to see if it is the last lesson in the Unit); or (2) the student has completed all of the homework for that Unit.


What should I do if the system is not working properly?

First, clear your cache (or delete Temporary Internet Files) in your browser. Each browser (Internet Explorer, Firefox, etc.) is different so you should click on Help in your browser if you need further assistance. Generally speaking, you will find this under Tools, and then Internet Options (or just Options). Then re-boot your computer (i.e. restart it) and log in again. If the problem continues email us a detailed description at [email protected].


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